The system OneIT built for us though, which we call Prime, is truly fit for purpose and it’s removed the constraints of the previous system completely… It’s been a massive enabler for the business.
Alex Williams, Information Technology Solutions Team Leader, ERGT Australia
The challenge
ERGT had outgrown its in-house system. It crashed often and couldn’t cope with growing volumes and compliance requirements, so the business kept adding admin staff just to keep it running.
Off-the-shelf systems didn’t fit. Other vendors either missed the mark technically or couldn’t show they understood what ERGT needed.
The solution
OneIT ran a detailed requirements and prototyping process so ERGT could see exactly how the system would look and work before committing. Alex Williams called it “detailed, productive, also quite enjoyable and stress free.”
The result is Prime: customer relationships, quotes, products, course scheduling, enrolments, invoicing and compliance reporting in one system. Staff across the country work from one source of truth.
The benefits
Full-time staff freed up
Efficiencies in Prime have saved ERGT several full-time roles’ worth of work.
One source of truth, nationally
Teams in every centre work in the same system, which Alex says has brought the company together.
Users love it
In Alex’s words: “Relief and freedom… we’re out of those trenches of working harder, not smarter.”
What we built
CRM and quoting
Customer relationships, sales pipeline, quotes, products and contract pricing.
Training operations
Course scheduling, bookings, enrolments and certifications nationwide.
Invoicing and compliance
Invoicing and complex regulatory reporting, all from the same data.