OneIT Custom Business Software

Level 1, Unit 10/281 Hay Street, Subiaco

4.8 63 reviews

• Duncan Little ★★★★★ 2 months ago
  I was initially skeptical about engaging with a software developer that I didn't know (I have been burnt before!). One IT have been awesome to work with!
  Dharshan is incredibly smart and professional and an absolute legend. He has … More been able to simplify the process for us.
  Kim has been amazing to work with too.
  I don't normally give reviews, but these guys are great!!
• Craig Norman ★☆☆☆☆ 3 months ago
  I was involved with OneIT in developing a database system for a volunteer-run non-profit wildlife rescue group. The project was simple in scope with adequate budget - $50,000 to develop a system to record reference numbers and details for … More animals rescued. OneIT promised us the world, but over the course of 12 months, they stumbled at every hurdle and delivered a clunky product that is a burden to our group and not representative of the cost or time-commitment from our group.
  The primary issues have been a lack of OneIT's in-house testing, disregard for UI/UX design, and inability to take accountability for negligence in the prototype design phase.
  The lack of in-house testing was evident in every 'sprint' release stage of the database, where we as the client were expected to 'guinea pig' the system and report bugs to OneIT. On each of these occasions it was clear that OneIT lacks expertise (or care) to perform in-house testing, as basic issues were repeatedly uncovered. We then had to endure an arduous process of reporting and rectifying the issues using OneIT's in-house tracking system, which ironically contained software bugs of its own.
  For our volunteers that now use the database, the poor UI/UX design is by far the biggest grievance and disappointment of the project. In the prototype design stage we raised initial concerns about usability, but were promised that the final product would look a lot different - we trusted OneIT and understood that it made sense not to optimise the design in the prototype stage. However, several months later when the final product began to take shape, we were presented with what was essentially a mirror image of the prototype. We called an urgent meeting with our OneIT project manager, who downplayed our concerns and returned blame to us because we had signed off against the prototype - this felt like gaslighting, and we were told that any amendments to the UI/UX design would be 'Change Requests' that incur significant additional cost. Our non-profit group had already allocated the full budget, so we were stuck stuck with a product that is frustrating and difficult to use. This is one of several instances where OneIT has avoided accountability for poor design and planning, and repeatedly blamed the client for their own mistakes and incompetence.
  A few months into our project, we were transferred from a Perth-based OneIT Project Manager to an offshore manager based in India without any explanation from OneIT. This severely disrupted our project, and seemed like the Perth head office just wanted to wipe their hands clean of our project by putting it in the 'too hard' basket. From that point onwards, we endured slow progress and ongoing issues with our database. Embarrassingly, the database had to be taken out of service on several occasions after 'going live' to our end users due to systemic issues and broken functionality. After raising concerns with OneIT's CEO, David, they eventually responded to our feedback and offered a small number of free support hours to resolve the most significant issues. Despite this, we are still facing a bill of close to $10,000 to resolve the remaining issues (on top of our already exhausted $50,000 budget) to get the database to a point of basic useability. We are now exploring options to take ownership of the source code so we can have the issues resolved independently, however, OneIT have made this process extremely challenging.
  To provide a glimpse into OneIT's integrity, towards the end of the project we were being spammed with several automated emails each day from their 'Task Tracker' system. We requested that our group's President email address is removed from the list, and without notifying us that there would be a fee involved with this, OneIT proceeded to send us an invoice for $150 to remove the email from the distribution list. Not only is this highly unethical, but I suspect it's also illegal, and a true representation of the kind of business that OneIT is.
• Amie Cicciarello ★★★★★ 2 months ago
  Hi OneIT Team!
  Dave, Gail, Insira, Parth and the rest of the team that have worked on my application. Thank you so much for your amazing dedication in helping bring to life an idea that I'm so passionate about. Your matched passion … More for making it work was evident and I couldn't have done it without you all. Your professionalism is top notch and you are all so friendly which makes things so easy when trying to build something. A very talented team of professionals-Thank you so much! OneIT!!
• Cindi Drennan ★★★★★ 2 months ago
  Hey OneIT, I think you might be one of Perth's best kept secrets. Its great to see a software design company with such a broadskillset, decades of experience, and so conveniently located in a timezone that allows us to work together … More late in the day. And such an astute and quick understanding of UI and an ability to translate ideas into action and plans. Thanks for assessing our needs so promptly and clearly.
• Aldo Margio ★★★★★ 3 months ago
  The team at OneIT have been great to work with thus far, they are good listeners and were able to develop fantastic ideas for us after our very first interaction.
• Rick Morphe ★★★★★ 3 weeks ago
  How can I give you a feedback 5 star wen I haven't have not tested it, let's check the difference, what happens ok bud parter that brakes my bolts, his won't know what that means, his only good at making … More me do a full time signing in, bull shit password peanuts 😉 👍 😀 😕 😜 I didn't know we posting, Google his killing me slowly, WE IN ACTION AUSTRALIA 😉 😀 😜 😄
• Angela Maxine ★☆☆☆☆ a month ago
  As a user of OneIT’s database product developed for a non-profit volunteer group, I can confidently say this has been truly disappointing. The database is difficult to navigate, incredibly unintuitive, and full of bugs. What was supposed … More to streamline our daily data-input has instead become a constant source of frustration.
  But the problems don’t end there. After our team initially left honest, negative feedback, OneIT's Managing Director contacted us, pressuring us to delete the review and to replace it with a positive one. This kind of behaviour is not only unprofessional, but it’s also a clear indicator of the company’s lack of integrity.
  If you’re considering OneIT, be wary. Their product is subpar and business practices unethical. There are plenty of better options out there—do yourself a favour and steer clear of this one.
• karl gray ★★★★★ 3 months ago
  whole crew at one it have been great to deal with very understanding to my simple (slow) way of doing things and very helpful in achieving my goal of simplifying/speeding up my processes
• Lauren Gonzalez ★★★★★ a year ago
  We have had an excellent experience with David and the team at OneIT. The scoping process for our new system has been well thought out, and we are extremely happy with what we have received. Our staff have really appreciated the guidance … More - the OneIT team have taken the time to learn and understand our complex business processes and map them into our new system. Thank you all for your genuine care and effort.
• Troybarron, Cooper. ★★★☆☆ 4 months ago
  Hi my name is troybarron, Cooper .and I was born in Darwin ,nt .but lives in maningrida community.north -east of Darwin.
  This place looks good and getting more work that the following expression of words you thinking could be very nice … More . Yet another truthful I think it will be,this needs of our services at modest rate I think you're to cone my understanding so that I never new I,ve done them .
  Troybaron, Cooper.
• Marcus Watson ★★★★★ 4 months ago
  Very reponsive and professional company to deal with so far. They've delivered on the free scoping wireframe and understood what we are trying to achieve after just one meeting.
• Punit Kumar ★☆☆☆☆ 4 months ago
  I recently had the opportunity to go through the interview process for a Fresher Java Developer position at One IT. I successfully cleared two rounds of coding rounds and was scheduled for a final round. However, I had an unfortunate experience … More during an HR call which has significantly affected my perception of the company.
  During the HR call, the representative was supposed to discuss the company’s working environment, employees, and inquire about my previous experience and education. When I asked an important question regarding the company’s policies, the HR representative reacted angrily. He interrupted me multiple times, preventing me from speaking. When I requested to speak, the HR representative responded arrogantly, questioning my understanding of the situation.
  Feeling uncomfortable with the interaction, I informed the HR representative that I would like to discuss the policy with my family members before proceeding. He agreed, and I ended the call with the intention of calling back after consulting with my family. However, when I called back, a different HR representative answered, stating they were in the middle of an interview and would call me back.
  Despite this assurance, I received no follow-up call or message. My attempts to reach out via text and phone calls were ignored. It has now been over two days without any response.
  This experience has left me with a negative impression of the company’s HR practices. It appears that the initial HR representative's ego was hurt by my questions, leading to an unprofessional handling of the situation. As a job seeker, such behavior is disheartening and raises concerns about the company’s culture and treatment of employees.
  I hope this review brings attention to the importance of professional and respectful communication during the hiring process.
  Edited to respond:
  I am concerned and have nothing to hide, hence, I am not scared to put reviews with my real name unlike you and the borg. Neither intrested to work as I can sense the ethics being followed and the other review made it quite clear. Also from your comment I can am assured how the vauge is the org and job post to waste others time.
• Tristan Geiles ★★★★★ a year ago
  Dave, Gail, and the Team at One IT have been fantastic to work with. I approached them with a vision of a business aspect that I wanted to customise and transform into a platform for our clients. Instantly, we commenced the building of … More the prototype and I could see the platform coming to life. The team's attention to detail, human approach and their knack for listening to your needs has been awesome. I would highly recommend them if you require a custom software build or wish to systemise a routine part of your business using technology or AI
• william singer ★★★★★ a year ago
  Dave and his team were friendly, responsive and committed to understanding our brief and developing us a prototype system that looks and feels what we had in our minds.
  I would recommend anyone who is looking to start investigating their … More ideas in software to seek David and his teams assistance.
  OneIT offer great advice and service!
  Will
• John Larimy ★★★★★ a year ago
  I have a couple of projects on the go with Dave and his team at OneIT. There is no doubt that Dave truly loves what he does and is very good at it. We are 75% the way though the delivery of customised CRM software to run our law practice … More which has been a huge 18 month undertaking. Dave and the team have been very professional and are always thinking outside the square to deliver a solution to what is not always an easy problem to solve. We are also playing around with some AI capabilities which is very exciting and an area Dave seems to hold a keen interest in. If you are looking for a software company to build you a customised CRM software, I can say I have been very impressed with OneIT.
• Graham Burns ★★★★★ 4 years ago
  OneIT have been extremely helpful and reliable since I engaged with them in 2017. They are focused on your unique requirements and great at Identifying things you have overlooked and bringing great solutions.
  I have found the whole of … More OneIT team very responsive to mail and making small changes to fine tune the software they are very trustworthy and capable - I highly recommend this company!
  Quality of service and software have always been 100%. The OneIT team has always ensured I’m fully satisfied with the end product.
  I would highly recommend engaging the OneIT team for your software needs.
• Vicki Palatsides ★★★★★ a year ago
  The team at OneIT have been amazing to deal with. They provide my business with what it needed in a fast, professional and costly manner. The follow up with some minor tweaking has been second to none. I wish I could give them more than … More the 5 stars .. they definitely deserve it.
• Marisa Willard ★★★★★ a year ago
  David and his team undertook some work for me to suggest a way to solve a user issue with a flexible, automated technical solution.
  I'm happy to say that the solution was streamlined and reliable, we'll be using the suggestions … More in our future product releases.
  Very happy to work with David and his team again.
• Aaron Jones ★★★★★ 2 years ago
  I couldn't recommend OneIT high enough. Their friendly staff in Gail and Insira are super easy to work with.
  I had a plan on what I wanted, and their free scoping set them apart from the rest. This gave me an understanding of what … More they were capable and how they interpreted my needs.
• karen desmond ★★★★★ 4 years ago
  Working with David and his team we have felt really supported. Our project can sometimes be complex due to the governance and stakeholder aspects and this has often meant out of hours work and fast turnarounds, so we've really appreciated … More OneITs expertise and flexibility. I would thoroughly recommend OneIT to anyone who needs a company that is interested in your project or business succeeding.
• Daniel Morris ★★★★★ 3 years ago
  After a couple of false starts with software companies who talked big and delivered useless junk I had the good fortune to be referred to OneIT. OneIT's software development team built quite complex legal SAAS for me that is smooth … More and easy to use. Their project management team are friendly, approachable and innovative, proactively finding solutions rather than just following orders. I have no hesitation recommending OneIT.
• KidsafeWA ★★★★★ 3 years ago
  It's always a pleasure to work with David and his team at OneIT. Having worked together over many years, we know we can always rely on them to create a streamlined system that meets our business needs. We would highly recommend working … More with OneIT.
• Dominic Flaxman ★★★★★ 3 years ago
  I worked with OneIT to develop a prototype which closely followed the detailed spec that we originally put together. Throughout the process OneIT were professional and highly responsive.
• Matt Shutkowski ★★★★★ 3 years ago
  When I first approached OneIT, I went in with a vague idea of software I wanted to develop. I spent a small amount of time with them trying to explain my idea. They nailed it! They understood what I was trying to create and came back … More with system that I could only have hoped for. Thank you and will be back to continue working with the team.
• Azmac Plumbing ★★★★★ 3 years ago
  The team were very knowledgeable and the scoping process for our software was done easily and in a very professional manner.
  Thanks guys
• Inbam Selvaganapathy ★★★★★ 2 years ago
  Imran was extremely helpful! Will be coming back :)
• John Bruce ★★★★★ 3 years ago
  Gail and David were fantastic to deal with, they took the time to fully understand our requirements and subsequently blew me away with the end result.
• Rob Sob ★★★★★ 3 years ago
  Excellent service with a thoughtful approach when producing our solution. The prototyping process was simple and efficient. Highly recommended. Easy to work with and friendly service.
• daniel Morris ★★★★★ 3 years ago
  After a couple of false starts with software companies who talked big and delivered useless junk I had the good fortune to be referred to OneIT. OneIT's software development team built quite complex legal SAAS for me that is smooth … More and easy to use. Their project management team are friendly, approachable and innovative, proactively finding solutions rather than just following orders. I have no hesitation recommending OneIT.
• Bartlomiej Choinski ★★★★★ 3 years ago
  The project has been completed according to my specifications and budget. I appreciate very good communication, regular updates and technical expertise of the team. I highly recommended this company for all IT-related tasks.
• Trevor Els ★★★★★ 4 years ago
  We are an Automotive company in Albany WA. ONEIT have been developing and designing a program to assist us in monitoring our technicians hours to allow for accurate invoicing and service delivery to our customers. We provided them with … More our requirements and expectations of the system and they have gone above and beyond to meet our needs. We as a company can highly recommend the use of their services. Friendly and professional is an under statement. Thanks to each and every member in the team.
• Callcott Downey ★★★★★ 4 years ago
  Very glad to have chosen OneIT as our supplier for our latest project. Their scoping process and feedback ticketing system has ensured that we have the exact end product we wanted. Had we chosen somebody else, I feel we may not have had … More such a smooth journey. Definitely recommended and we will use OneIT for more projects in the future.
• Callum Chambers ★★★★★ 4 years ago
  Travel & Sports Australia have experienced tremendous growth over the last decade, with advances in technology giving us an amazing platform for continued growth into the future. OneIT have been by our side the entire time, building … More a system that is unique to the travel industry and make our day to day lives so much easier.
  I highly recommend the work of David and his planning/development teams, many of whom we enjoy direct contact with to really speed up the work process and help lower costs.
• Sergey Maximov ★★★★★ 4 years ago
  David brought me in to review the design of their new email platform. It looks really cool, and I hope it succeeds.
• Toby Woehrmann ★★★★★ 4 years ago
  One of my clients needed an advanced online quoting module to help convert leads for a Facebook campaign I was running. The logic was very complex but OneIT worked with the client to convert their huge quoting spreadsheet into an online … More form that allowed us to significantly increase online conversions.
• Cassandra Nicholas ★☆☆☆☆ 4 years ago
  Initial contact was great, they agreed what i needed was doable and could be done at a reasonable cost.
  Invoice was sent to me as agreed for a 3 month service to allow for creation and tweaking which I promptly paid .... then nothing. … More No follow up, no response to email, no receipt, nothing since the 29th September.
  Maybe a SME is not big enough for them, or as I am not city based they figured we are not worth their time, I'm not sure, but I strongly suggest to steer clear.
• Sara Calginari ★★★★★ 4 years ago
  OneIT have been extremely helpful and reliable since we engaged with them in 2018. They really care about your business needs and are focused on carefully considered solutions. Trustworthy and capable - I highly recommend this company! … More
• Ben Millar ★★★★★ 4 years ago
  OneIT's support of my current systems, along with their understanding of my requirements on upcoming projects gives me great confidence that the goals set at LINKS Surveying can be met. Professional, Prompt and a great attention to … More detail.
  HIGHLY recommended.
• Tim Chamberlain ★★★★★ 4 years ago
  OneIT was very receptive to understand what we needed. They quickly delivered a system that gave us big savings on the time taken for data entry tasks. This allows us to hire more people to do more productive tasks rather than just double … More entry of data.
• Adam Hasanovic ★☆☆☆☆ 4 years ago
  Initial contact was great while I showed David my software he was very confident. I Paid my $5000+ Scoping fee (I already have and use software I developed on a different platform which I wanted copied to an open source) then it all went … More down hill from there.
  Long story short don’t hand over any money upfront until you are 100% satisfied they can deliver what they promised.
  Regards
  Adam
• Oliver Whittle ★★★★★ 4 years ago
  We are very pleased and impressed with our IT solutions. What previously took us 20 minutes to complete a new tasks now takes 2.5 minutes increasing the project controls team efficiencies and speed with end of month cost reporting . The … More approvals system has been very successful and adopted across the business. The Project Managers now feel they have control back of their project for time/ expenses approval . This has reduced many pressures across the business from assisting payroll processing time to confidence and increased accuracy in our project reporting. Two IT solution really adding value to our operation. - Gareth Whittle - Engenium Corporate Services Manager
• Max Barton ★★★★★ 4 years ago
  In 2004, as office manager for Limestone Building Block Co Pty Ltd, I commissioned 1IT to write software to manage inventory and sales for the Company. The system went live on 1 July 2005. I was extremely happy with the system as it allowed … More me to have complete control of sales. I could instantly see activities in remote locations as well as onsite. I had access to inbuilt reports as well as the ability to write my own reports. Since inception, I have had need for updates and upgrades and the staff at 1it have always been friendly, helpful and knowledgeable. Thanks you 1IT.